The short version. Month to month, no contract, and you can cancel it yourself any time. There are no refunds. When a guarantee applies, the remedy is more of our time, never money. Your business is yours. The system is ours.
01Who you are dealing with
These terms are between you and The Laughlin Method LLC, a Virginia limited liability company doing business as Laughlin Business Advisors, at 950 North Washington Street, 3rd Floor, Alexandria, Virginia 22314. Reach us at [email protected] or (703) 440-7450.
02What we sell
We sell business advisory and education: online communities, workshops, written roadmaps, group and 1:1 advisory, in-person sessions and business software. Each offer's page says what is included. If something is not listed there, it is not included.
We are advisors and educators. We are not your accountant, lawyer, financial advisor, business broker or tax preparer, and nothing we say replaces their advice. For decisions with legal, tax or investment consequences, check with the professional licensed to give that advice.
03No income claims
We do not promise that you will earn any particular amount. Every figure in a simulator, assessment, roadmap or example is a projection built from the numbers you entered, or a labeled sample. Results depend on your business, your market and, most of all, on the work you do.
04Your part of the work
We build the plan with you. You run your business and make your own decisions. To get value from any program, and to qualify for any guarantee, you agree to three things: show up, do the work we prescribe, and take the action. What you do not work will not work.
You also agree that the information you give us is honest to the best of your knowledge.
05Billing
- Monthly plans renew each month on the date you joined, until you cancel.
- Annual plans are paid up front and run for the year you paid for. They renew for another year unless you cancel before the renewal date.
- Thirty-day programs, such as a Roadmap, are paid once at the start.
- Communities on Skool, and anything bought inside one, are billed by Skool. Other programs are billed by us through HighLevel and our payment processors.
- Free trials, where offered, turn into a paid membership at the end of the trial unless you cancel before it ends.
- Price changes. We tell you before any price change reaches a membership you already hold. A price you joined at under a published price-lock stays yours while your membership stays active.
06Canceling and refunds
No contract holds you in, and nothing is refunded. Those two go together. Leave any month, with no permission needed: on Skool, cancel it yourself in your settings; everywhere else, one email does it, with no phone call and no retention script. When you cancel, the plan does not renew. We do not give refunds, including for unused time, and we do not offer discounts or pauses.
The full details, including exactly how to cancel each kind of plan, are on the cancellation page.
07How our guarantees work
Some of our programs carry a written guarantee. Each one is stated on that program's own page, and that wording is the guarantee. Every one of them works the same way underneath:
- The remedy is more access, never money. If you did the work and the result did not come, you get more of our time, not a refund.
- Three conditions apply: you showed up, you did the prescribed work, and you took the action.
- Extra time with Craig is capped at twelve weeks for any one guarantee. Access to a community and to group calls is never capped.
- A guarantee never extends a contract, because there is no contract. You can still cancel it yourself any month.
08Who owns what
Your business is yours. The system is ours. Your numbers, customers, plans and results belong to you. Our frameworks, lessons, templates, recordings, tools and written materials belong to us or to the partners who supply them. You may use them in your own business. You may not copy, resell, republish or teach them to others as your own.
We do not ask anyone to sign a non-compete. We ask for confidentiality instead.
09Confidentiality
We keep what you share with us confidential. In group settings, you agree to keep what other owners share confidential too: their names, their numbers and their stories stay in the room. Some in-person groups ask members to sign a short confidentiality agreement before they take a seat.
10How we treat each other
Be honest, be kind, and do not pitch other members. We may remove anyone who harasses, spams, sells to other members without permission or breaks confidentiality. If we remove you for that reason, the no-refund policy still applies.
11Software
The Profit CRM and The Launch Suite run on HighLevel. Your use of them also follows HighLevel's terms, and messaging features follow the carrier and anti-spam rules that apply to texts and email. You are responsible for having permission to contact the people you message through them.
12Limits of our responsibility
We give our honest best advice, but business carries risk and the decisions are yours. To the fullest extent the law allows, we are not liable for lost profits or indirect losses, and our total liability for any claim is limited to what you paid us in the three months before the claim arose. Our programs are provided as described on their pages, without other promises.
13The legal details
These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be handled in the state or federal courts serving Alexandria, Virginia, and we both agree to try to settle it by talking first. If part of these terms is found unenforceable, the rest still applies. We may update these terms; the date at the top changes when we do, and current clients hear about meaningful changes by email.
Related: Privacy policy · Cancellation and refunds