01When access ends
When you cancel, your plan does not renew. You keep access until the end of the period you already paid for, and then it stops. Anything we delivered to you, such as a written roadmap or calendar, is yours to keep.
02Annual plans
An annual plan runs for the year you paid for. Cancel any time during that year and it will not renew at the end of it. The year is not refunded, in whole or in part.
03Free trials
Where a room offers a free trial, cancel before the trial ends and you are not charged. If the trial ends and you have not canceled, the membership starts and the first payment is taken.
04Why there are no refunds
Because there is no contract. You never have to stay longer than you want, so you are never paying for something you have already decided against. The price of that freedom is that what has been paid for stays paid for. We say both halves together on every page, because either one alone would not be the real deal.
We do not offer discounts to stay, and we do not pause memberships. A paused seat is a seat another owner cannot use.
05Guarantees
Some programs carry a written guarantee, stated on their own page. The remedy is always more access to us, never money back. It applies when you have shown up, done the prescribed work and taken the action. Extra time on Craig's calendar is capped at twelve weeks. Access to a community is never capped. Details are in the terms of service.
06If we end it
We may end a membership if someone harasses other members, sells to them without permission or breaks confidentiality. In the Alexandria Council, attendance is the product: miss two Councils in a row and Craig calls you, and miss three in a year and your seat goes to the next owner on the waitlist. If we ever close a program ourselves for any other reason, we will tell you in writing first and stop billing you for it.
07Coming back
You are welcome back. Some rooms lock in the price you first joined at only while your membership stays active, so rejoining after you leave may be at the current price. Limited-seat programs depend on a seat being open.
Questions? Write to [email protected] or call (703) 440-7450. The Laughlin Method LLC, 950 North Washington Street, 3rd Floor, Alexandria, Virginia 22314.
Related: Privacy policy · Terms of service
